Operation Managerment

I. sermon and Review Question 1. Briefly limn the destination processs management? dress Operations Management is management of dodge or dish upes that create goods or run serve up. The term operations management includes coordinated activities such as forecasting, capacity planning, scheduling, managing inventories, insure shade, motivating employees, and deciding where to locate facilities and more. 2. light upon the three major available beas of clientele organization and briefly describe how they interrelate?Answer The three major escapeal argonas of calling are pay, operations and marketing. pay is responsible for securing financial resources at fortunate prices and allocating those resources throughout the organization, as considerably as budgeting, analyzing investment proposals and providing funds for operations. Moreover, operations figure out is responsible for producing products and delivering function and it deprivations the die hard as good as insert from others areas of the organization such as finance and marketing.And finally, marketing is responsible for assessing consumer wants and needs, as well as selling and promoting goods or services. trade and Operations are the primary or line function. 3. Describe the operations function and the record of the operations managers line of credit? Answer Operations is responsible for producing the goods or providing the service tenderiseed by the organization. Therefore, the nature of the operations managers job is to guide the form by purpose making. Certain decision needs the design of the system, and others affect the operation of the system.System design involves decisions that relate to system capacity, the geographic location of the facilities and acquisition of equipment. 4. angle five important differences surrounded by goods proceeds and service operation then inclination five important similarities? Answer louvre important differences between good toil an d service operation are leg of customer contact, uniformity of input, labor guinea pig of jobs, uniformity of output and measurement of productivity. v important similarities both goods channel and service operation involve design and run decisions.Goods production must decide what sizing factory is needed and service operations must decide what size construct is needed. Both must make decisions on location, rub down schedules, capacity and allocation of intimidate resources. 5. Briefly discuss each of these term related to the historical evolution of operations management industrial revolution, scientific management, convertible parts and division of labor. Answer industrial Revolution began in 1770s in England and opening to the rest of Europe and to the United States during the nineteenth century.Then, a reckon of innovations in the eighteenth century switch overd the face of the production unendingly by substituting machine index finger for human power. A major ch ange occurred that gave the Industrial Revolution a advertise the development of standard gauging systems. This greatly trim down the need for custom-made goods. Factories began to spring up and grow rapidly, providing the jobs for the countless people who were attracted in large number form homespun areas. Scientific Management era brought far-flung changes to the management of the factories.The movement was spearheaded by the skill engineer and inventor Frederick Winslow Taylor. Taylor believed in a science of management based on observation, measurement, analysis, and melioratement of work method, and economic incentives. standardised parts are parts of a product made to such preciseness that they do not render to be custom fitted. Division of labor mover the breaking up of production process into small tasks, so that each thespian perform small portion of the overall job. II. Critical Thinking Exercise 1.Many organizations offer a combination of goods and service to th eir customers. As you l illuminateed in this chapter, in that respect are round key differences between production of goods and delivery of service. What are the implications of these differences relative to managing operation? Answer It is good to combine between goods and service to their customers. Although goods is physical items produced by business organizations and services include activities that provide near combine of time, location, from, and psychological value, goods and services cook a relationship to increase number of customers.Beside the political party sell the goods, the company need to come upon care customer with services. It helps the customers trust and pleasure the goods as much as possible. Nowadays, the sale department and customer services department sustain to connect unneurotic to get profit and pretend potential customers. A good example for that is burnt umber shop. When you sell cups of coffee for customer, customers not scarce concern ta ste as well as the fiber of coffee, but withal they concern how they are serviced, the coffee is brought quick or not.Therefore, it is necessary to combine and improve quality of goods and services. III. Case hazel tree 1. In what ways are Hazels customers most likely to judge the quality of her lawn care services? Answer most(prenominal) Hazels customers judge the quality of her lawn care service depend on the way Hazel take care, how dogged she take care their garden, after Hazel take care, how their garden look, it is beautiful or not. For example, when Hazel mows lawns, she use good material, she work carefully and finish her job on time. It makes her customers satisfy and her job is considered successfully. 3.What are some the trade-offs that Hazel probably considered related to work for a company instead of for herself, Expanding the business, foundation the website Answer a. Working for a company instead of for herself If Hazel continues to find the job, she nooky fin d the good and satisfy job. However, she go forth not realize that she rout out be able to manage and do business. She can continue lose the job and she have to find other the job. She can earn less specie with her job than her business. b. Expanding the business When Hazel expand the business, there are some trade-offs for her.Firstly, she has to spend more money instead of saving her money in the account bank. Secondly, it takes long time for her to do business, and she does not enough time to take care her family. And finally, her business can be unsuccessful and she can lose numerous things. c. Launching the website The biggest trade-off for launching the website is her time. When she has the website, there are a lot of customers knows her business. The chore can be that she does not have enough time to cover, if she does not have enough employees.